Privacy policy

Introduction
This Privacy Policy describes how www.ruehaya.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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1. Collecting Personal Information

When you visit the Site, we collect certain information about:

• Your device (e.g., browser version, IP address, time zone, cookie data, viewed products, search terms, and interaction with the Site).

• Your orders (e.g., name, billing/shipping address, payment details, email, phone number).

• Customer support inquiries (e.g., name, email, order details).

Purpose of Collection
We collect this information to:

• Process your orders and payments.

• Provide customer support.

• Improve the Site’s functionality and user experience.

• Prevent fraud and enhance security.

How We Collect Data

• Automatically through cookies, log files, web beacons, and tracking tools.

• Directly from you when you place an order or contact us.

• From third-party services (e.g., advertising and analytics partners).

Data Sharing
We may share your Personal Information with:

• Our e-commerce processor Shopify for order processing.

• Logistics partners (DHL, FedEx, etc.) for shipping and delivery.

• Advertising platforms (Facebook, Google, TikTok, Pinterest, etc.) for targeted marketing.

We do not sell your Personal Information.

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2. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us at support@ruehaya.com to request deletion.

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3. Behavioral Advertising

We use your Personal Information for targeted advertising to show you relevant products and offers.

You can opt out of targeted ads here:

• Facebook: Manage Ads

• Google: Ads Settings

• Bing: Personalized Ads
  

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4. Using Personal Information

We use your Personal Information to:
✅ Process orders and payments.
✅ Provide customer support.
✅ Deliver products to your location.
✅ Keep you updated on new offers and promotions.

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5. Your Rights (GDPR & CCPA Compliance)

If you are a resident of the European Economic Area (EEA) or California, you have the right to:
🔹 Access the Personal Information we hold about you.
🔹 Request corrections, updates, or deletion of your data.
🔹 Object to data processing for marketing purposes.
🔹 Withdraw consent at any time.

📩 To exercise your rights, contact us at: support@ruehaya.com

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6. Data Retention

We retain your Personal Information for as long as necessary to fulfill our services unless you request its deletion.

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7. Automated Decision-Making

We use limited automated decision-making to:

• Prevent fraud (e.g., blocking repeated failed transactions).

• Enhance security.

Our Shopify processor applies security measures to detect fraudulent transactions.

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8. Cookies & Tracking Technologies

Cookies help improve your browsing experience by remembering your preferences.

Types of Cookies We Use

Managing Cookies
You can disable cookies through your browser settings. However, doing so may affect your browsing experience.
For details on managing cookies, visit: www.allaboutcookies.org

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9. Do Not Track Signals

Currently, we do not alter data collection practices when a Do Not Track signal is detected from your browser due to the lack of an industry-standard approach.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices.

• Legal or regulatory updates.

We encourage you to review this page periodically for any changes.

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11. Contact Information

📩 Email: support@ruehaya.com

📞 Phone / WhatsApp: Canada: + 1 226 984 7624 / USA: +1 214 437 2169
📍 Address: Canada: 1666 Phillbrook Drive, London, Ontario N5X 2W6

                      USA:   5015 Addison Circle #1194, Addison, TX 75001, United States

Thank you for trusting Rue Haya!