Terms of service

OVERVIEW
This website is operated by Rue Haya. Throughout the site, the terms "we", "us" and "our" refer to Rue Haya. Rue Haya offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree with all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website after any modifications constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your country of residence or have given us your consent to allow your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our Service (including but not limited to copyright laws).

Any violation of these Terms may result in immediate termination of services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. However, credit card information is always encrypted during transmission.
You agree not to reproduce, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO SERVICE & PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any Service at any time.
We are not liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Some products may be available exclusively online and in limited quantities.
We strive to display accurate product colors and images, but we cannot guarantee that your device’s screen will accurately represent the colors.
We reserve the right to limit sales based on customer location, order quantity, or other factors.

SECTION 6 - ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent transactions.
You agree to provide accurate and complete purchase and account details.
For more details, please review our Return Policy.

SECTION 7 - THIRD-PARTY LINKS & TOOLS
We may provide access to third-party tools, but we do not monitor or control them.
Any use of third-party tools is at your own risk.
We are not responsible for third-party websites linked on our site.

SECTION 8 - USER COMMENTS & FEEDBACK
By submitting comments, suggestions, or other feedback, you grant us the right to edit, copy, publish, and distribute this content.
We may remove content that is unlawful, offensive, or violates intellectual property rights.

SECTION 9 - PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES & OMISSIONS
Occasionally, there may be errors or omissions in product descriptions, pricing, promotions, and availability. We reserve the right to correct errors, update information, or cancel orders if needed.

SECTION 11 - PROHIBITED USES
You are prohibited from using the site or its content for:

Illegal purposes
Violating intellectual property rights
Uploading viruses or malicious code
Collecting personal data of others
Spamming, phishing, or hacking

We reserve the right to terminate your access if you engage in prohibited activities.

SECTION 12 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee that the service will be uninterrupted or error-free.
The service and all products are provided "as is" and "as available" without warranties.
In no event shall Rue Haya, its employees, or affiliates be liable for any damages, losses, or claims resulting from the use of our Service.

SECTION 13 - INDEMNIFICATION
You agree to indemnify and hold harmless Rue Haya and its affiliates from any claims, liabilities, or legal fees arising from your breach of these Terms.

SECTION 14 - SEVERABILITY
If any part of these Terms is found to be unenforceable, the remaining provisions will still be valid and enforceable.

SECTION 15 - TERMINATION
These Terms remain effective until terminated by either you or us. If we suspect a violation of these Terms, we may terminate your access immediately.

SECTION 16 - CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

SECTION 17 - CONTACT INFORMATION
For questions about these Terms of Service, please contact us:

📩 Email: support@ruehaya.com

📞 Phone / WhatsApp: Canada: + 1 226 984 7624 / USA: +1 214 437 2169
📍 Address: Canada: 1666 Phillbrook Drive, London, Ontario N5X 2W6

USA: 5015 Addison Circle #1194, Addison, TX 75001, United States

Thank you for shopping with Rue Haya!